Eresteo Games Privacy Policy

This policy explains what information our games use, why, and the choices you have. It applies to the games of Eresteo LTD that link to it ("our games"). Features differ between games: a section about a feature applies only to games that have that feature. Our other apps and services have their own privacy policy.

1. Who we are

Eresteo LTD is the controller of the information described here.
Address: Onisiforou Center, Floor 2, Agios Theodoros, Neofytou Nikolaidi & Theodorou Kolokotroni, Paphos 8011, Cyprus
Email: support@eresteo.com · Phone: +357 97 568590

2. Information that stays on your device

Our games save your progress, settings and creations (for example outfits, coins, pictures you paint or photos you take inside a game) on your device. We do not receive this information. Deleting the game or its data removes it from the device; your device's own backup (for example Android backup or iCloud) may keep a copy and restore it.

If a game lets you share a picture, sharing only happens when you choose it: the picture goes through your device's share menu to the app you pick, and we do not receive a copy.

If a game uses the microphone or camera, it asks your permission first. Sound and images are processed on your device and are not sent to us; anything you choose to keep, such as a photo, is saved only on your device.

3. Purchases

Some games offer optional in-game purchases. The store you downloaded the game from (for example Google Play or the App Store) processes the payment under its own terms and privacy policy; we never see your card or bank details. We receive a purchase record (such as the product, time, order or transaction number and a receipt) so the game can deliver what you bought, restore it and handle refunds.

4. Advertising and analytics

4.1 Advertising (some games)

Some of our games are free and show ads, for example a video you can choose to watch for a reward. To show and measure ads, the game and our advertising partners may collect:

• your device's advertising ID (only if your device settings allow it),
• device and app information (model, operating system, language, game version),
• IP address and the approximate country or region derived from it,
• ad interactions (which ad was shown, whether it was watched or tapped).

Our advertising partners are ad networks and the mediation services that choose between them. They use this information to choose and show ads, limit how often you see the same ad, count views and rewards, and prevent fraud, and they process it as described in their own privacy policies. The list of partners, with links to their privacy policies, is on our partners page, and games that ask for consent also list them in their privacy settings.

Your choices:

• Where the law or the store requires consent (for example in the EU, the UK and Switzerland), the game asks before ads use identifiers or other information on your device or are personalized, and you can change your choice later in the game's privacy settings.
• On iPhone and iPad, a game asks for your permission before tracking you across other companies' apps and websites. You can change this in Settings > Privacy & Security > Tracking.
• On Android, you can reset or delete your advertising ID in your device settings (Settings > Privacy > Ads, or Google > Ads).
• If you refuse personalized ads, the game can still show ads that are not based on your past activity. These ads may still use your approximate location, device information and, where you allow it, identifiers on your device, to show and count ads and to prevent fraud.

4.2 Analytics (some games)

Some games may use analytics and crash-reporting services to learn how the game is played and to fix problems: for example which levels are hard, how long sessions last, and what the game was doing when it crashed. This uses device and app information, a random install ID created for the game, game events and crash logs. We use it to improve our games, not to build advertising profiles. Analytics providers are listed on our partners page and process this on our behalf. Where the law or the store requires consent, the game asks before analytics start.

5. Support emails

If you contact us, we use your email address and what you write to answer you, and keep the conversation only as long as it is needed to help you and to keep a record of what we agreed, then delete it.

6. Why we use information (legal bases)

7. Children

Some of our games are made for children, and we treat every player of those games as a child. Where another game asks for your age, players under 13 (or under the age of digital consent in their country) and players who do not give an age get the same protections. In those games:

• we do not ask children for names, email addresses, photos, voice recordings or precise location, and children cannot share personal information with other players or make it public;
• purchases, links outside the game and settings for grown-ups are behind a parental gate, and the stores' parental approval tools (such as Ask to Buy and Google Play purchase approvals) work as usual;
• ads are never personalized: no advertising ID, no interest-based ads and no retargeting. On Google Play they come only from Families self-certified ad SDKs, and on the App Store only from services Apple allows in apps for children;
• analytics, if used, collect no advertising ID and no name, contact details or location, and are used only to run and improve the game, never for advertising or profiles. On the App Store they collect nothing that could identify the child or the device.

When a children's game uses ads or analytics: the partner's software may collect a device identifier and IP address, which US law (COPPA) treats as personal information. It is used only to support the game: showing ads that match the game rather than the child, limiting how often an ad is shown, counting views and rewards, preventing fraud and fixing crashes. To keep it to these uses, we use only partners approved for children's apps and turn on their settings for children, which stop the information from being used to contact the child, to build a profile or for behavioral advertising. The partners used in our children's games are marked on our partners page; for each partner a children's game uses, that page also states how long it keeps this information before deleting it. We ourselves do not receive personal information from our children's games.

If we learn that we have personal information about a child that we should not have, we delete it.

Parents: you can contact us at support@eresteo.com or +357 97 568590 to ask what is held about your child (normally nothing beyond what is on the device), to have it deleted, and to stop any further collection; we will pass your request to the partners concerned. Deleting the game from the device deletes the saved progress and stops all collection by the game.

8. Sharing

We share information only with the stores that process purchases, the advertising and analytics partners described in section 4 (in the games that use them), service providers that host and support our games on our behalf, and authorities where the law requires it. Everyone we share information with must protect it at least as well as this policy does. If Eresteo LTD is reorganized or sold, information may pass to the new owner under this policy.

9. International transfers

Some partners process information outside the European Economic Area, for example in the United States. Where they do, the transfer is protected by safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision.

10. How long we keep information

We keep information only as long as we need it for the purpose it was collected for:

• on-device data stays until you delete the game or its data (and in any device backup you keep);
• purchase records are kept while they are needed to deliver and restore purchases and for as long as tax and accounting law requires;
• in games that use analytics, analytics and crash data are kept for the period our partners page states for that provider, then deleted or made anonymous;
• support emails are kept as described in section 5;
• advertising partners keep data for the periods set out in their own policies; for children's games, see section 7.

11. Your rights

Depending on where you live, you can ask us for access to, correction or deletion of your personal information, ask us to restrict or stop using it, ask for a copy in a portable format, ask which partners received it, and withdraw consent at any time (this does not affect what was done before). Write to support@eresteo.com; we may need to ask for details to find your information. You can also complain to a data protection authority; in Cyprus this is the Commissioner for Personal Data Protection.

12. Security

We collect as little as we can, keep information on the device where possible, and use reputable providers that protect data with encryption in transit and access controls. No method is perfectly secure, so we will tell you and the authorities if a breach affects you where the law requires it.

13. Changes

We may update this policy when our games change. We will change the date at the top, and if a change is significant we will tell you in the game or on the store page before it applies.

14. Contact

Eresteo LTD, Onisiforou Center, Floor 2, Agios Theodoros, Neofytou Nikolaidi & Theodorou Kolokotroni, Paphos 8011, Cyprus · support@eresteo.com · +357 97 568590